Privacy Policy

Our Commitment to Your Privacy

At Ticketeer, we prioritize the privacy of our users. This policy outlines our practices for handling personal information on our website, Discord bot, and other platforms we manage.

Data Collected on Our Website

When you access our website, our servers may log standard data provided by your web browser. This includes:

  • Internet Protocol (IP) address
  • Browser type and version
  • Pages visited and time spent on each
  • Date and time of visit

This data, categorized as “non-identifying information,” does not reveal your identity on its own.

Data Collected in Transcripts

When you use Ticketeer to manage support tickets, the following data may be collected and stored in transcripts:

  • Usernames, nicknames, avatars, roles and IDs of participants
  • Messages exchanged within the ticket
  • Timestamp of each message

Data Storage and Security

We protect your personal information within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. We use a variety of security measures, including encryption, to protect your personal information. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

The collected transcript data is securely stored in our database and is accessible only to:

  • The author of the ticket
  • Any admin of the server where the ticket was created
  • The ticketeer developer & support team

We do not share this data with any third parties or train your data on any artificial intelligence model.

Methods of Collection

We gather information ethically and legally, with your awareness and consent. We clearly state the purpose of collection and its intended use. You may opt out of providing this information though the command /app optout or by visiting the opt-out page, though it may affect the availability this service.

Utilization of Information

We use both identifying and non-identifying data to:

  • Understand our audience
  • Enhance our services
  • Generate aggregated, anonymized reports (e.g., usage trends)

We don't publicly share specifics of this information.

Data Processing and Storage

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We may retain certain information for a longer period of time for statistical purposes, or to comply with legal requirements. We strive to protect your data from loss, theft, and unauthorized access, but we cannot guarantee absolute security.

Cookies

We use cookies and other tracking technologies to collect information about you and your activity on our website. A cookie is a small piece of data that is stored on your device and accessed each time you visit our website. We use this information to understand how you use our website and to personalize your experience.

By using our website, you consent to the use of cookies and other tracking technologies in accordance with this policy. If you do not consent to the use of these technologies, you can disable them in your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

We use the following types of cookies on our website:

  • Strictly necessary cookies: These cookies are essential for the operation of our website, and include, for example, cookies that allow you to log into secure areas of our website.
  • Performance cookies: These cookies collect information about how you use our website, such as which pages you visit and whether you experience any errors. These cookies do not collect information that personally identifies you, and the information collected is aggregated and anonymous. We use performance cookies to improve the performance and user experience of our website.
  • Functionality cookies: These cookies allow our website to remember choices you make, such as your language preference, and provide enhanced, more personalized features.
  • Advertising cookies: These cookies are used to deliver ads that are more relevant to you and your interests. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns.

We may also use third-party cookies, such as those from Google Analytics, to help us understand how you use our website and to improve your experience. We use this information in accordance with our privacy policy and the privacy policies of these third-party service providers. You can learn more about how to manage cookies and your privacy choices by visiting the following websites:

Your Rights

As a user, you have the right to:

  • Be informed about your data collection and use
  • Access and modify your personal data
  • Request data deletion
  • Limit or object to our data use
  • Opt out of automated decision-making processes

Contact us here or email us at [email protected] for any data privacy concerns or queries.

Data Retention and Deletion

Users can request to have their data purged from our database. To make such a request, please use one of the following methods:

Once a valid request is received, we will process the deletion of your data in accordance with our data retention policies.

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate action. We do not use your contact details for marketing.

Policy Scope

This policy applies solely to Ticketeer’s data handling. While we collaborate with entities sharing our privacy values, we are not liable for their practices. This extends to third-party links on our site.

Policy Amendments

We reserve the right to modify this policy, informing users of changes through our website. Continued use after changes implies acceptance of the new terms. We encourage you to review this Privacy Policy periodically for any changes.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

If you have any questions or concerns about this privacy policy, or if you would like to exercise any of your rights, please contact us at [email protected].

We will make every effort to resolve any issues you may have in relation to our collection and use of your personal information. You also have the right to complain to a data protection authority about our collection and use of your personal information.

Thank you for choosing Ticketeer. We are committed to protecting your privacy and to providing you with a safe and enjoyable online experience.

Effective as of January 1, 2023, last updated June 24th, 2024