Go beyond
the basics

Premium isn't just an upgrade. It's a completely different experience for your community.

Advanced Analytics

Track response times, agent performance, peak hours, and ticket volume trends — all in a beautiful real-time dashboard.

Analytics dashboard

Ticket Automations

Auto-respond, auto-close stale tickets, route to the right team, and trigger actions on keywords. Let the bot do the heavy lifting.

Auto-close after 48h inactive
Route billing to finance team
Auto-reply on ticket creation
Escalate priority tickets
Channel tickets

Channel Tickets

Dedicated channel-based tickets for complex issues needing structured, long-running conversations.

Ticket priorities

Ticket Priorities

Tag as low, medium, high, or urgent so your team always knows what needs attention first.

Plus everything else

Unlock the full suite of customizations, extended transcript retention, unlimited ticket groups, API & webhook access, and dedicated priority support.

All Customizations 6-Month Transcripts Unlimited Groups API & Webhooks Priority Support

See it in action

Built for power users

Ticket inbox
Dashboard
Manage all tickets in one place
Transcripts
Transcripts
Detailed records of every interaction
Feedback forms
Forms
Collect structured feedback easily

Simple, transparent pricing

One plan. Everything included. No surprises.

Premium

as low as
$4.58 /mo

per server, billed monthly or yearly

  • Everything in the free tier
  • Channel tickets & priorities
  • Advanced analytics & automations
  • All customizations unlocked
  • API, webhooks & priority support
  • Unlimited groups & 6-month transcripts
Upgrade Now

Free vs Premium

See the difference at a glance.

Free

Ticket Groups 2
Transcript Retention 1 month
Channel Tickets
Analytics
Automations
API & Webhooks

Premium

Ticket Groups Unlimited
Transcript Retention 6 months
Channel Tickets
Analytics
Automations
API & Webhooks

Full feature breakdown

See exactly what's included in each tier.

Feature
Free
Premium
Thread Tickets
Channel Tickets
Ticket Priorities
Ticket Transcripts
Ticket Ratings
Public Thread Tickets
Ticket Locking
Ticket Assigning & Claiming
Ticket Activity Logs
Ticket Availability Schedule
Ticket Forms
Feedback Forms
Auto Close Tickets
Ticket Expiring
Channel Naming Automation
Category Automation
Close on Leave
Automatic Transcripts
Notes Thread
Bot Personalization
Link Buttons
Remove Branding
Advanced Message Editor
Components Message Builder
Webhooks
Ticket API
Ticket Panels
Up to 5
Unlimited
Ticket Groups
Up to 3
Unlimited
Group Ticket Limit
Up to 50
Unlimited
User Ticket Limit
Up to 5
Unlimited
Transcript Retention
1 Month
6 Months
Transcript Image Retention

Your community deserves better support

Join the servers that have already upgraded. The difference is immediate.